Applying One design process to Two internal tools for Two nonprofits.

At a glance

Role

UX Designer

Timeline

2021 - 2023

tools

Slack · Trello · Figma · Notion

Scope

Research, UX, UI, Testing, Handoff

The background

What is patriots & Paws?

Patriots and Paws (PnP) provides and donates practical home goods and basic home furnishings to Veterans, Active Duty and Reservists throughout Southern California.

what is FIND YOUR ANCHOR?

Find Your Anchor (FYA) is a grassroots movement aimed towards suicide prevention, awareness, and education—employing physical blue boxes (anchors) as a platform for communities to stay bonded together.

the problem

Both organizations ran on spreadsheets, paper trails, and informal messaging systems.

I needed to make operational information virtually accessible and usable for all of the affected parties.

the JOINT SOLUTION

I designed the Driver's Dashboard for donation pickup drivers to streamline driver's routes, donation pickup information, and provide a calendar.

I also designed the CSV Upload pathway and Account page for Find Your Anchor so admins could access mental health box data and review their account logins.

from low-fidelity to high-fidelity

BACKGROUND RESEARCH

To build up my early knowledge of the design process, my team leads held sessions where I brainstormed potential user pain points, wants, needs, and overall experiences with the current processes that each NPO had. This work included empathy maps and user personas. For PnP, I evaluated the perspectives of a driver in their daily routine and for FYA, I evaluated a potential community member who would benefit from this initiative.